FAQ

Within the store policy framework, these answers summarize our store policies. The full policy pages control if more detail is needed.

Is tracking supplied after my order ships?

As a general rule, Yes. A tracking number is provided after every order ships.

What processing and transit timing should I expect?

In practical terms, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

Are any items ineligible for a change-of-mind return?

For immediate reference, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

When may I ask to cancel an order?

Under the applicable policy, you may request cancellation before shipment. After shipment, the Refund Policy applies.

What is the delivery area, and how is standard shipping priced?

For customer reference, we ship only within the United States, and free standard shipping applies to every U.S. order.

How does the 30-day return and exchange period work?

When more detail is useful, Yes. We offer a 30-day no-reason return and exchange period after delivery.

What should I expect regarding taxes at checkout?

For policy guidance, Taxes are collected as required by applicable law.

What types of products are offered?

For a concise answer, the live catalog features period-care products, intimate-care products, bladder-care products, acne-care products, facial skincare, and wellness supplements. Each product listing provides its applicable use, care, and safety information.

What is the posting window for an approved refund?

To clarify the customer-care standard, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

How are return-shipping costs handled?

In this summary, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

What cards can I use, and are charges processed in USD?

For a clearer overview, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Merchant and Customer Care Information

As a general rule, Store name: getrael

For a clearer overview, Contact email: leonardosiova221@gmail.com

When more detail is useful, Phone: (800) 573-1516

For policy guidance, Physical and return address: 6940 Beach Blvd, Buena Park, CA 90621, US

In this summary, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Caracas).